Privacy Policy

Douro Brothers is committed to protecting the privacy and personal data of its customers. This policy explains how we collect, use, and protect the information you provide to us.

1. Information Collection

We only collect the data strictly necessary to process your booking and ensure a quality stay. This includes:

• Full name, address, identification document number (required by law for the SEF), email, and telephone contact.

• Payment details (securely processed through our banking partners/gateway).

2. Purpose of Data Processing

Your data is used exclusively for:

• Management and confirmation of your booking.

• Compliance with legal obligations (such as sending data to the SEF).

• Necessary communication regarding your stay or responding to information requests.

• Sending promotional information, only if you have expressly consented.

3. Data Sharing with Third Parties

Douro Brothers does not sell or share your data with third parties for marketing purposes. We may only share necessary data with official entities (such as the SEF, when required by law) or with essential partners for processing the reservation (such as the Smoobu management software), who also guarantee the protection of your data.

4. Data Security

We implement technical and organizational security measures to protect your data against unauthorized access, loss, or misuse. Our website uses security protocols (SSL) to ensure that all information transmission is encrypted.

5. Data Subject Rights

At any time, the guest has the right to:

• Request access, rectification, or deletion of their personal data.

• Withdraw consent to receive marketing communications.

• File a complaint with the supervisory authority (National Data Protection Commission - CNPD).

6. Cookies

Our website uses cookies to improve the browsing experience and analyze traffic anonymously, allowing us to understand how to improve our services.

7. Contact

To exercise your rights or clarify any doubts about this policy, you can contact us via email: info@dourobrothers.com

Last updated: June 6, 2026